Targets: Anyone
The Story:
You receive a call from a telecoms operator with a message that you ha ve a huge outstanding payment.
Immediately, you press "0" upon hearing the options to be connected to the customer service. The officer then explain that the outstanding bill is for UniFi VIP20 which was registered under your name. But you did not sign up for the service.
The customer service representative then explain to you that if this was not your details and if you did not subscribe to UniFi, then she should contact Bank Negara regarding the identity theft. The representative then proceed to provide you with the address and bank details of the person who had registered under your name, and asked you to call a specified number.
Immediately, you called the number, in hopes to clear up the misunderstanding.
After giving your account of the situation, the operator calmly explained the procedures for making a identity theft report. Furthermore, the operator continued to ask a series of questions, and provide some professional advice to identity theft for the future.
He then ask you to proceed to the nearest bank branch or nearest ATM to secure your account PIN in order for the case to proceed to the next stage.
When you reached the ATM machine, you got another call from the Bank Negara officer who continued to guide you through a PIN changing process and other procedures.
The Catch:
Time later, you discovered that all your money are gone.
While some victims claimed to be guided through a cash transfer, ScamBusters believe that it may be a ATM scam, where PIN number and ATM card information are recorded during the procedures.
The Shield:
Always check the number against the official number of the organisations in question, be it Telekom Malysia or Bank Negara.
Call them to verify if the matter is true.
Additional Information:
- http://www.digitalnewsasia.com/digital-economy/scammers-in-malaysia-up-their-game-with-social-engineering
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